A minimum 50% deposit will need to be paid in advance to confirm ANY booking made with us.

Once the deposit has been paid, this confirms the booking and the deposit becomes non refundable in any event.

All remaining balances need to be paid in full no later than 48 hours before date of travel.

If any journey is cancelled within 48 hours of the date of travel, 100% of the booking cost will be lost.

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If the journey has been paid in full;

- Journeys cancelled up to 48 hours in advance of travel date, only 50% of the booking cost will be lost. The remaining 50% can only be transferred as credit to be used against any future bookings. This remaining 50% cannot be refunded in any other way.

- Journeys cancelled within 48 hours of the travel date will result in total loss of all monies paid.

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Norfolk Chauffeur Company Ltd cannot be held responsible for any financial losses caused by events out of our control such as vehicle breakdowns, traffic events, accidents, inclement weather or any other event out of our control.

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Norfolk Chauffeur Company Ltd will always email a booking confirmation form with every booking made. It is the customers responsibility to check ALL of the details contained within this form (i.e, pick up times, addresses, phone numbers, etc.). This form will be used to plan all aspects of the journey.

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All deposits are non refundable.

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'Road Miles' earned with our customer loyalty program have NO alternative cash value.